Refund & Cancellation Policy

Courses on OctaVerse are digital products delivered instantly on purchase. This policy explains when a refund is and is not available. It is operated by OctaNova (sole proprietorship of Sudhanshu Kumar), GSTIN 10KWHPK2032M1ZL, registered in Bihar, India.

7-day refund window

If you are not satisfied, you may request a full refund within 7 days of purchase, provided you have completed fewer than 20% of the course's lessons. This gives you room to try the material without the policy being used to consume a course for free.

When a refund is not available

• More than 7 days have passed since purchase
• You have completed 20% or more of the lessons, or attended more than one live class
• You have downloaded Vault assets, which cannot be returned
• The account has breached the Terms of Service (sharing, recording, redistribution)

Duplicate or failed payments

If you were charged twice, or charged but did not receive access, contact us with the payment reference. Duplicate charges are refunded in full. Access issues are usually fixed within a few hours — you will not be asked to pay again.

How to request one

Message us on the Contact page with the mobile number you signed up with and the Razorpay payment ID from your confirmation. We respond within 2 working days.

How refunds are paid

Approved refunds go back to the original payment method through Razorpay, typically within 5–7 working days. UPI refunds are usually faster. Access to the course is withdrawn once the refund is issued.

Cancellation

Purchases are one-time, not subscriptions. There is nothing to cancel and no recurring charge.